ICE8000 Integrity Management Consulting Service Standard

Chapter I General Provisions

1.1 In order to help people use ICE8000 international credit standard system to protect their legitimate rights and interests, prevent risks, achieve sustainable development, promote social integrity, reduce transaction costs, and enhance human well-being, according to international common legal principles and international practices, World Credit Organization [WCO] Develop this standard.

1.2 The main legal basis for the development, application and implementation of this standard is as follows:

(1) The principle of freedom of the Constitution. The constitutions of the vast majority of countries in the world give people the freedom to defend their legitimate rights, the freedom to maintain social justice and the freedom to express their opinions.

(2) The principle of public order and goodness of law. This legal principle gives people the right to maintain social justice. The basic principles of civil law in most countries of the world include the principles of public order and good customs.

(3) The principle of good faith in law. This legal principle gives people the obligation of good faith. Most countries in the world regard the principle of good faith as the basic law of their civil and commercial laws.

(4) The principle of freedom of contract in law, also known as the principle of free agreement. This legal principle gives people the freedom to enter into a civil contract. The basic principles of civil law in most countries of the world include the principle of freedom of contract.

1.3 The conduct of the application and implementation of this standard shall be deemed to be the tripartite or multi-party contractual act of the World Credit Organization [WCO] in Delaware, USA, as an attestation or supervisor, and The relevant disputes arising from this act are applicable to and protected by the laws of the State of Delaware and the United States, and the jurisdiction is also the International Court of Ethics or the Delaware Court of the United States and the United States Federal Court. If the parties have agreed otherwise or otherwise stated in the applicable law and/or jurisdiction, the binding does not involve the World Credit Organization [WCO].

1.4 The ICE8000 Credit Agency conducts integrity management consulting services and applies this standard.

1.5 ICE8000 credit institutions should follow the principles of written, cautious and humble, and should always maintain a high degree of responsibility.

1.6 The integrity management referred to in this standard refers to the management based on honesty and integrity and the legitimate rights and interests of stakeholders.

The term "customer" as used in this standard refers to the unit, individual or region that has signed an integrity management consulting service contract with the ICE8000 credit institution.

The term "consultant" as used in this standard refers to an international credit practitioner appointed by ICE8000 Credit Agency to provide consulting services to clients.

The ICE8000 credit institution referred to in this standard, also known as the ICE8000 international credit institution or the World Credit Organization [WCO] member credit institution, refers to the requirements of the ICE8000 international credit standard system in terms of knowledge structure, work ability and professional ethics, and is awarded the World Credit Organization. [WCO] certification, in the credit evaluation and other credit practice work have the right and obligation to comply with the ICE8000 international credit standard system standards, to prevent their own abuse of credit evaluation and other rights or damage to the legitimate rights and interests of other types of credit companies and other credit practitioners. The ICE8000 credit institution is a member unit of the World Credit Organization [WCO], not a branch, representative office, agency or subordinate organization of the World Credit Organization [WCO]. According to the business scope of ICE8000 credit institutions, ICE8000 credit institutions can also be called ICE8000 credit reporting agencies, ICE8000 Lixin institutions, ICE8000 training institutions, and ICE8000 management consulting organizations.

1.7 All parties applying this standard shall abide by the principle of good faith, moral bottom line and social responsibility bottom line in the process of applying this standard, and exercise and assume the rights and obligations stipulated in this standard.

1.8 All parties to this standard are deemed to have fully understood and committed to comply with all the terms of this standard. However, if any party to this standard finds any unfairness in any of the provisions of this standard, it has the right to publicly declare that it is not subject to public disclosure of the relevant circumstances and reasons and written notice to the World Credit Organization [WCO]. Terms and conditions.

Chapter II Service Category, Service Content, Service Responsibilities, Service Requirements

2.1 In accordance with the depth of consulting services, integrity management consulting services are divided into primary consulting services, intermediate consulting services, and advanced consulting services.

2.2 Primary consulting services, which are passive and partial consulting services, involve only the consultation of the rights and obligations of the ICE8000 system.

The basic consulting services are as follows:

(1) The ICE8000 credit institution shall provide written answers to the questions raised by the customer regarding its rights and obligations that can be enjoyed in the ICE8000 system.

(2) In the process of exercising the ICE8000 system rights and undertaking the ICE8000 system obligations, if the customer encounters difficulties or does not understand or can not operate the relevant ICE8000 standards or operation instructions, he can consult with the ICE8000 credit institution, if the customer entrusts ICE8000 credit The agency shall sign a separate service contract for the relevant matters.

(3) The parties agree on other services.

2.3 Intermediate consulting services are more proactive and more comprehensive consulting services, but do not involve systematic consultation and reform of the customer's current management system.

The contents of the intermediate consulting services are as follows:

(1) The ICE8000 credit institution will provide written answers to various questions raised by customers.

(2) The ICE8000 credit institution provides a solution according to the customer's specific request. If the client entrusts the ICE8000 credit institution to implement all or part of the solution, a separate service contract shall be signed.　

(3) The ICE8000 credit institution shall visit the customer on a regular basis according to the time agreed by both parties.

(4) The ICE8000 credit institution should prompt the customer for the risks found during the consulting service and propose preventive measures.

(5) The parties agree on other services.

2.4 Advanced Consulting Services is a proactive and comprehensive consulting service implemented by senior consultants, involving systematic consultation and reform of the client's current management system.

The contents of the advanced consulting services are as follows:

(1) The ICE8000 credit institution will provide written answers to various questions raised by customers.

(2) The ICE8000 credit institution provides a solution according to the customer's specific request. If the client entrusts the ICE8000 credit institution to implement all or part of the solution, a separate service contract shall be signed.　

(3) The ICE8000 credit institution shall visit the customer on a regular basis according to the time agreed by both parties.

(4) ICE8000 credit institutions should actively pay attention to the development of customers, proactively identify the risks faced by customers and actively and prudently put forward preventive suggestions.

(5) The ICE8000 credit institution should have an in-depth understanding of the actual situation of the customer, and then refer to the requirements of the ICE8000 international integrity management system, and combine the actual situation of the customer to formulate a systematic credit management system and integrity culture construction plan for the customer, and assist in the implementation and implementation of the program. .

(6) The ICE8000 credit institution shall participate in relevant work meetings and related internal affairs of the client according to the requirements of the client.

(7) The parties agree on other services.

2.5 ICE8000 Credit Agency's consulting services are responsible for: alerting customers to risks, and suggesting solutions to customers, rather than participating in the execution of customer affairs.

In the primary or intermediate consulting service, the ICE8000 Credit Agency assists clients in performing related matters. If the customer asks the ICE8000 credit agency to assist in the execution of a certain transaction, the corresponding fee shall be borne. If the parties have agreed otherwise, they shall agree.

In the process of advanced consulting services, ICE8000 Credit Agency assists customers in implementing and implementing the system of integrity management system and integrity culture construction program, in order to timely discover system risks and timely propose system improvement recommendations, and its implementation responsibilities are limited to assist in implementation. Rather than being executed independently or fully. If the customer requests the ICE8000 credit institution to perform or perform a full transaction, it shall bear the corresponding expenses. If the parties have agreed otherwise, they shall agree.

2.6 The ICE8000 credit institution shall promptly issue a written risk warning report, written solution or written reply to the customer's existing risks and the questions submitted by the customer in writing.

2.7 The consultants provide the integrity management consulting services to the clients on behalf of the ICE8000 credit institution. Other practitioners of the ICE8000 credit institution have the obligation to prompt and suggest the services found to be illegal, non-compliant, inappropriate or imperfect, such as It is believed that the relevant consultants have not corrected their illegal and non-compliant content and/or behavior, and have timely obligations to the ICE8000 credit institution and/or the World Credit Organization [WCO].

2.8 Written risk warning reports, solutions or replies, etc. All written replies submitted to the client shall be signed or electronically signed by the consultant and shall be filed with the World Credit Organization [WCO] prior to transmission.

2.9 The ICE8000 credit institution shall respond to the written solutions or written replies of the consultants and conduct necessary audits to ensure the legitimacy and compliance of the relevant documents and to ensure that the appropriateness of the relevant documents is carefully observed.

2.10 If the consultant encounters an undetermined problem in the consulting service, he should promptly request the assistance of the ICE8000 credit institution. If the ICE8000 credit institution cannot be determined, he should consult the World Credit Organization [WCO] in time.

2.11 When consulting clients with oral questions, they should pay full attention to the limitations of verbal communication and the limitations of consultants' knowledge. For important issues, they should take the initiative to submit in writing and wait until the ICE8000 credit institution provides a written solution or After a written response, make a corresponding reflection or decision.

2.12 The written opinions and written risk warning reports, written solutions or written replies issued by consultants are determined by the client. Regardless of how perfect the consultants believe that the relevant solutions and recommendations are perfect, they must not be forced to accept and execute the client, and should maintain a humble and prudent attitude.

2.13 When there are more than one consultant, if the consultant has different opinions on the same problem of the client, it should be clearly listed in the consultation report for reference.

2.14 The client may request the credit institution to find a solution to a problem in the form of a seminar. The credit institution shall organize more than three (including three) creditors to hold a seminar, and submit the minutes of the meeting to the client after the meeting. The minutes of the meeting shall be signed by the participating credit officer and shall be filed with the World Credit Organization [WCO].

2.15 Both verbal and written opinions, suggestions, reports, etc. are reference opinions and are for customer reference only. The consultants and credit agencies do not assume legal responsibility unless they violate the principle of practice.

2.16 The customer's trade secret information and personal privacy information may indicate the secret level, confidentiality period and scope of dissemination. Credit institutions and consultants shall strictly keep confidential the customer's requirements. If the customer does not indicate the secret level, confidentiality period and scope of communication, credit institutions and consultants should still keep trade secrets for customers in accordance with laws, regulations, "ICE8000 International Credit Standard System State Secrets, Trade Secrets, Personal Privacy Protection Standards" and practices. And personal privacy.

2.17 The ICE8000 credit institution shall reply in writing within 7 days, and shall not make an oral reply on the spot. All oral responses in the field or on the telephone or in the meeting shall be regarded as personal temporary reactions, temporary discussions, and temporary opinions. Not considered a formal reply or a formal opinion, without any legal effect. If there is a reasonable time to extend the written response time, the client may agree to extend the period.

2.18 Credit agencies and consultants should receive customer inquiries and visit appointments during working hours.

Chapter III Assignment of Consultants and Quality of Service Supervision

3.1 ICE8000 credit institutions may not sign intermediate-level consulting service contracts with customers if they do not have more than three years of junior consulting service qualifications or are recognized by the World Credit Organization [WCO].

ICE8000 credit institutions do not have more than three years of intermediate consulting service qualifications or recognized by the World Credit Organization [WCO], and may not sign a senior consulting service contract with customers.

3.2 The World Credit Organization [WCO] may not be recognized as a senior consultant for international credit practitioners who have reached the age of service qualifications but the World Credit Organization [WCO] cannot guarantee the quality of their services.

3.3 The ICE8000 credit institution shall immediately assign consultants after signing the service contract. When there are more than one consultant, one person should be identified as the consultant and one as the liaison.

3.4 When assigning consultants to ICE8000 credit institutions, they should listen to and respect the opinions of customers, and should also listen to and respect the opinions of the persons to be appointed.

3.5 The consultant appointed by the ICE8000 credit institution shall hold an International Credit Manager [ICM] or an International Registered Creditor [ICCA] License.

3.6 Clients should have a World Credit Organization [WCO] membership.

3.7 The client has the right to evaluate the consultants regularly or irregularly. If the customer evaluation opinion is “not satisfied”, the ICE8000 credit institution shall promptly replace the consultant.

3.8 The customer has the right to request the replacement of consultants in the middle. After receiving the relevant requirements, the ICE8000 credit institution shall immediately reassign the consultants.

3.9 The client has the right to request the World Credit Organization [WCO] to replace the ICE8000 credit institution in the middle. After receiving the relevant requirements, the World Credit Organization [WCO] shall immediately designate another ICE8000 credit institution to perform the consulting service contract for the customer.

3.10 The replaced consultant shall comply with the professional ethics and unconditional compliance with the ICE8000 credit institution's replacement decision, which shall be attributed to the company and shall not blame the customer or the ICE8000 credit institution.

3.11 The replaced ICE8000 credit institution shall comply with the professional ethics and unconditional obedience to the decision of the World Credit Organization [WCO], which shall be attributed to itself and shall not blame the client or the World Credit Organization [WCO].

3.12 ICE8000 credit institutions may not change consultants midway without the customer's consent.

3.13 If the consultant is in dispute with the ICE8000 credit institution or the World Credit Organization [WCO], the consultant shall not be guilty of the customer or affect the quality of the consulting service.

3.14 If the consultant believes that he is unable to perform the consulting service, he shall not accept the appointment of the ICE8000 credit institution. Once the assignment is accepted, he shall try his best to serve, and may not manufacture or falsify the cause, slack or suspend the consulting service.

3.15 The consultant shall timely perform due diligence on the status of his performance duties to the World Credit Organization [WCO]. The due diligence clause shall be declared in the due diligence to ensure that he complies with the principle of good faith, moral bottom line and social responsibility bottom line. The client has the right to inquire about the due diligence of the consultant.

Chapter IV Liability for breach of contract and method of investigation

4.1 If the party violates the provisions of this standard, it shall bear the following liability for breach of contract:

(1) The corresponding legal liability, namely: the legal punishment prescribed by the relevant applicable law.

(2) Corresponding credit responsibility, that is, to bear credit punishments such as internal complaints, public complaints, credit warnings, internal exposure, public exposure, joint exposure, etc.

(3) The corresponding industry self-discipline responsibility, namely: announcement of criticism, fines, cancellation of credit card, prohibition of self-discipline and other disciplines.

(4) If the breach of contract causes losses (including material damage and mental damage) to others, it shall be liable for compensation. If the breach of contract constitutes a malicious dishonesty, it shall also make punitive damages to the infringed person in accordance with international practice and the principle of common law.

4.2 Method of investigation of breach of contract liability:

(1) According to the "ICS8000 International Credit Standard System Internal Complaint Standard" or "ICE8000 International Credit Standard System Public Complaint Standard" or "ICE8000 International Credit Standard System Credit Warning Standard" or "ICE8000 International Credit Standard System Internal Exposure Standard" or "ICE8000" International Exposure Standards for Public Credit Standards or Joint Exposure Standards for ICE8000 International Credit Standards System for credit complaints and credit penalties;

(2) Applying for arbitration under the International Credit Dispute Arbitration Commission in accordance with the ICE8000 International Credit Standards System International Credit Dispute Arbitration Standard, without the need to submit a separate arbitration agreement;

(3) Apply to the International Moral Court for trial in accordance with the ICE8000 International Credit Standards System International Credit Dispute Trial Standard;

(4) If the defaulter has the membership of the World Credit Organization [WCO], the parties also have the right to make a complaint in accordance with the World Credit Organization [WCO] Member Supervision Standards;

(5) File a lawsuit in the US Delaware Court or the US Federal Court in accordance with the laws of the State of Delaware or the United States federal law.

4.3 The responsibility for breach of contract in this standard shall be based on the principle of ignoring:

(1) Only the aggrieved party will take the initiative to pursue the investigation, and the defaulting party will bear the corresponding liability for breach of contract;

(2) The aggrieved party has the right to decide whether to initiate the corresponding accountability procedure for breach of contract;

(3) The aggrieved party has the right to understand the defaulting party or reach an agreement with the defaulting party.

4.4 For employees or agents who participate in, execute, or assist the parties to breach the contract, the aggrieved party has the right to pursue its corresponding responsibility unless it proves that it is not at fault.

4.5 Violations of the provisions of this standard may and should be considered as an independent breach of contract or dishonesty. If the relevant parties appear in the process of applying this standard, such acts as fraudulent, covert, defamatory, insulting, and denying others' credit evaluation rights, the act is an independent malicious dishonesty act or an independent serious malicious dishonesty. The parties concerned have the right to merge. Investigate or separately pursue the responsibility of the independent dishonesty.

4.6 The World Credit Organization [WCO] shall bear economic compensation for its own faults, and the expenditure for economic compensation shall be included in the financial plan of the World Credit Organization [WCO] for the next year. If the economic compensation is relatively large, compensation shall be made in each year.

After accepting economic compensation, the World Credit Organization [WCO] has the right to recover losses from units or individuals responsible for acts of dishonesty with gross negligence or subjective intent.

Chapter V Supplementary Provisions

5.1 This standard shall be implemented as of the date of promulgation.

5.2 The terminology involved in this standard, if its meaning is not agreed in this standard, its meaning is described in the ICE8000 International Credit Standard System International Credit Industry Terminology.

5.3 All relevant parties submit various types of materials submitted to the World Credit Organization [WCO] (or ICE8000 Credit Agency) in accordance with this standard. For the copyright agreement, see the ICE8000 International Credit Standard System Document Copyright Management Standard.

5.4 If the relevant parties know or ought to have known that any of the terms or conditions of this standard have not been complied with, but still do not expressly file a written objection in time for this non-compliance, it is deemed to waive their right to file an objection. The waiving party shall bear the legal consequences such as losses caused by the waiver, and the World Credit Organization [WCO] and other parties shall not be responsible for this.

5.5 This standard will be revised and improved. All parties applying this standard should pay full attention to the revision of this standard and apply the latest version of this standard, but the behavior that occurred before the revision of this standard may not be subject to the new revised clause. The official website of the latest Chinese version of this standard is: https://www.ice8000.org/aenhw/gc/99.html .

5.6 The copyright of this standard belongs to the World Credit Organization [WCO], members can use it for free and unlimited use; non-members can use it free of charge for study, training, research, self-use, reprint, citation, adaptation, reference, reference under the premise of indicating or declaring the source. , reference. No unit or individual may plagiarize plagiarism or disguise plagiarism or otherwise infringe. Otherwise, we will jointly expose the infringing units, individuals and related personnel after the investigation of the infringement facts is clear (to issue a credit wanted order to the society). And reserves the right to pursue their legal responsibility. Do not infringe or infringe.

5.7 The standard version number is expressed as: ICE8000-abcd, where: the front-end ICE8000 indicates that this standard is one of the standards of the ICE8000 international credit standard system; a is the serial number of the standard in the ICE8000 system standard, if this standard is Abolished, the serial number is sometimes transferred to other standards; b is the initial writing time of this standard; c is the latest revision time of this standard; d is the number of revisions of this standard.

5.8 This standard is interpreted by the World Credit Organization [WCO].