Introduction to Internal Complaints-World Credit Organization

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Introduction to Internal Complaints

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1. Information about internal complaints

Internal complaint information refers to complaint and warning information released by units and individuals to abide by the principles of good faith, moral bottom line, and social responsibility bottom line, and only for internal inquiries of specific objects. The internal complaint information is recorded in the ICE8000 internal credit information database, which also belongs to the official credit evaluation information.

Internal complaint refers to the release of internal complaint information in accordance with the "Internal Complaint Standard of ICE8000 International Credit Standard System".

2.Characteristics of internal complaint information

1. It is a fast dispute resolution mechanism, especially for subjective dispute resolution;

2. It belongs to the confidential level information and will not be disseminated publicly;

3. There are format requirements, which belong to formal credit evaluation information and need to be reviewed by ICE8000 credit institution.

3. Classification and dissemination scope of internal complaint information

After the internal complaint information is submitted to the World Credit Organization [WCO], it will be classified and determined according to the following situations:

1. Internal complaint information in the draft period.

The internal complaint information that belongs to the draft period after the filing of the internal complaint information and before the information is strengthened. This type of information is top-secret information and shall not be disseminated publicly, and is only available for review by the complainant (or its authorized unit or individual), the World Credit Organization [WCO], and ICE8000 credit institutions.

2. Internal complaint information during the period of objection resistance and settlement.

After the information is strengthened and before the "Internal Complaint Information Form Review Report" is filed, it belongs to the internal complaint information within the period of objection resistance and reconciliation. This type of information is top-secret information and shall not be disseminated publicly. It is only available for review by the complainant (or its authorized unit or individual), the respondent (or its authorized unit or individual), the World Credit Organization [WCO], and ICE8000 credit institutions.

3. Controversial internal complaint information.

The internal complaint information successfully blocked by the respondent within the objection blocking and reconciliation period belongs to the disputed internal complaint information. Such information is confidential and shall not be disseminated publicly, and is only available for review by the complainant (or its authorized unit or individual), the respondent (or its authorized unit or individual), and [established trust organizations].

4. The effective internal complaint information.

The internal complaint information that the respondent has not exercised the right to request an anti-effect or invalidated the request within the objection anti-effect reconciliation period belongs to the internal complaint information that has taken effect. This type of information is confidential information and shall not be disseminated publicly. It is only for the complainant (or its authorized unit or individual), the respondent (or its authorized unit or individual), [established trust organizations], and other units that have made confidentiality commitments or personal review.

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