ICE8000 Internal Complaint Standard

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ICE8000 International Credit Standard System 
Internal Complaint Standard

(Version: ICE8000-011-20080919-20160115-28) 
(This standard) Writer: Fang Bangjian ; proposer: Fang Bangjian ; deliberative body: World Credit Organization Credit Standards Committee; effectiveness level: administrative resolution

Chapter I General Provisions

1.1 In order to quickly resolve subjective disputes, promote social integrity, reduce transaction costs, and enhance human well-being, the World Credit Organization [WCO] develops this standard in accordance with internationally accepted legal principles and practices.

1.2 The main legal basis for the development, application and implementation of this standard is as follows:

(1) The principle of freedom of the Constitution. The constitutions of the vast majority of countries in the world give people the freedom to defend their legitimate rights, the freedom to maintain social justice and the freedom to express their opinions.

(2) The principle of public order and goodness of law. This legal principle gives people the right to maintain social justice. The basic principles of civil law in most countries of the world include the principles of public order and good customs.

(3) The principle of good faith in law. This legal principle gives people the obligation of good faith. Most countries in the world regard the principle of good faith as the basic law of their civil and commercial laws.

(4) The principle of freedom of contract in law, also known as the principle of free agreement. This legal principle gives people the freedom to enter into a civil contract. The basic principles of civil law in most countries of the world include the principle of freedom of contract.

1.3 The conduct of the application and implementation of this standard shall be deemed to be the tripartite or multi-party contractual act of the World Credit Organization [WCO] in Delaware, USA, as an attestation or supervisor, and The relevant disputes arising from this act are applicable to and protected by the laws of the State of Delaware and the United States, and the jurisdiction is also the International Court of Ethics or the Delaware Court of the United States and the United States Federal Court. If the parties have agreed otherwise or otherwise stated in the applicable law and/or jurisdiction, the binding does not involve the World Credit Organization [WCO].

1.4 The release referred to in this standard refers to the submission or filing of credit information and related materials to the ICE8000 credit institution or the World Credit Organization [WCO].

The internal complaint information referred to in this standard refers to the credit information collected and disseminated according to the ICE8000 Internal Complaint Standard. This type of information is not publicly available and is only available for specific subjects.

The internal complaints referred to in this standard refer to the issuance of internal complaint information in accordance with this standard.

The complainant referred to in this standard refers to the unit, individual or region that publishes or entrusts others to publish internal complaint information.

The complainant referred to in this standard refers to the unit, individual or region that is complained in the internal complaint information.

The relevant credit owner referred to in this standard refers to the credit owner other than the respondent.

The parties referred to in this standard refer to the relevant units, individuals, and regions that apply this standard, including the complainant, the respondent, the agent, and the credit owner.

This standard refers to ICE8000 has established a letter, also known as ICE8000 integrity organization, referred to as [established letter organization], [integrity organization], refers to the unit that has accepted the supervision of the World Credit Organization [WCO] and has passed the ICE8000 international credit standard system integrity certification. , individuals, regions, including: integrity commitment star personal, integrity commitment star unit, integrity commitment star region, integrity hope star personal, integrity Qixing personal, integrity light star personal, integrity hope star unit, integrity Qixing unit, integrity light star Unit, Integrity Hope Star Area, Integrity Qixing Area, Integrity Light Star Area. The term [established letter organization] has the same meaning as the World Credit Organization [WCO] member, and is equivalent to the unit, individual or region that has obtained the ICE8000 credit card.

The ICE8000 credit institution referred to in this standard, also known as the ICE8000 international credit institution or the World Credit Organization [WCO] member credit institution, refers to the requirements of the ICE8000 international credit standard system in terms of knowledge structure, work ability and professional ethics, and is awarded the World Credit Organization. [WCO] certification, in the credit evaluation and other credit practice work have the right and obligation to comply with the ICE8000 international credit standard system standards, to prevent their own abuse of credit evaluation and other rights or damage to the legitimate rights and interests of other types of credit companies and other credit practitioners. The ICE8000 credit institution is a member unit of the World Credit Organization [WCO], not a branch, representative office, agency or subordinate organization of the World Credit Organization [WCO]. According to the business scope of ICE8000 credit institutions, ICE8000 credit institutions can also be called ICE8000 credit reporting agencies, ICE8000 Lixin institutions, ICE8000 training institutions, and ICE8000 management consulting organizations.

The non-ICE8000 credit institution referred to in this standard refers to units, individuals and regions other than the ICE8000 credit institution.

The term "impedance" as used in this standard refers to preventing the entry into force of credit information. After the resistance request is successful, the credit information will not take effect again. During the period of dissent and reconciliation, a formal letter of dissent is submitted, and the request for resilience is successful.

1.5 In order to avoid intensifying contradictions and preventing subjective cognitive errors, emotional impulses bring undue losses to themselves and / or related parties, people can stipulate internal complaint obligations in the CS clause. The internal complaint obligation means that in the event of a dispute, the internal complainant should first make an internal complaint and must not file a lawsuit, arbitration, administrative report, etc. before the end of the internal complaint resolution and settlement period, nor to the newspaper or the network. Wait for the media to make a complaint or make any other form of complaint or exposure.

The contractual statement of the internal complaint obligation is one of the following, and the unambiguous statement with the same semantics as the following statement is a valid agreement:

(1) If one party believes that the other party has lost the trust or breach of contract, it shall first conduct an internal complaint in accordance with the “Internal Complaint Standard for the ICE8000 International Credit Standard System”. No lawsuits, arbitrations, administrative reports, etc. may be filed before the end of the opposition resolution period. Complaints or other forms of complaints or exposure to newspapers, the Internet, etc.

(2) Simplified contractual statement: If one party believes that the other party has defaulted on breach of contract, it should first conduct an internal complaint in accordance with the “Internal Complaint Standard for ICE8000 International Credit Standard System”.

1.6 This standard is applicable to the management of internal complaint information.

1.7 The management of internal complaint information follows the principles of integrity, freedom, secret, supervision, fairness, justice, reciprocity and efficiency.

1.8 The ICE8000 credit institution is responsible for the collection, formal review and dissemination of internal complaint information, and the World Credit Organization [WCO] conducts limited and passive supervision of the ICE8000 credit institution.

1.9 ICE8000 Credit Agency is responsible for the formal review of internal complaint information, issuing an information form audit report, and being responsible for the objective and impartial content of the report. However, since the ICE8000 credit institution's review of internal complaint information is a formal review, not a substantive review, the relevant opinions are made on the premise that the relevant party's statement is true and correct. Therefore, the ICE8000 credit institution does not report on the internal complaint information and form. The content is authentic and correct. Relevant parties should read the information form audit report and information content comprehensively and rationally, determine their own reference value, and independently bear the consequences of misreading due to out of context. Except as otherwise stated by the ICE8000 credit institution.

The World Credit Organization [WCO] only faithfully records internal complaint information and information form audit reports, and does not review internal complaint information and information form audit reports. The internal complaint information and information form audit report content are only for reference by relevant parties, due to internal complaints. The legal responsibility and consequences arising from the audit of information and information forms shall be borne by the relevant parties. The World Credit Organization [WCO] shall not bear legal responsibility for this. The World Credit Organization [WCO] has otherwise stated or has evidence that the World Credit Organization [WCO] exists. Except for faults.

In the internal complaint procedure, the complainant and the respondent and other parties have the right to fairness and reciprocity. The parties shall bear the unfavorable consequences caused by the parties themselves in the exercise of their rights or abuse of rights. They shall not be blamed on the ICE8000 credit institution or The World Credit Organization [WCO], otherwise, can be seen as a performance of misconduct or low quality.

1.10 All parties applying this standard shall, in the process of applying this standard, abide by the principle of good faith, the moral bottom line, and the social responsibility bottom line, and exercise and assume the rights and obligations stipulated in this standard.

1.11 All parties to this standard are deemed to have fully understood and committed to comply with all the provisions of this standard. However, if any party to this standard finds any unfairness in any of the provisions of this standard, it has the right to publicly declare that it is not subject to public disclosure of the relevant circumstances and reasons and written notice to the World Credit Organization [WCO]. Terms and conditions.

Chapter II Publication and Formal Review of Internal Complaint Information

2.1 When a non-ICE8000 credit institution issues internal complaint information as a complainant, an ICE8000 credit institution should be selected as the formal review agency. If it is not selected, it is deemed to be authorized by the World Credit Organization [WCO].

When the ICE8000 credit institution issues internal complaint information as a complainant, it can choose itself as a formal review agency. However, in this case, the ICE8000 credit institution should divide the information publisher and the information form reviewer into two or two independent working groups.

2.2 The internal complaint information form review referred to in this standard includes the following work contents:

(1) Formally review whether the complainant's credit card is in valid form;

(2) Formal review of whether the Internal Complaints meet the formal requirements;

(3) Formal review of the attribution of the acts involved in the Internal Complaints and the attribution of credit obligations, whether it is a clear violation of the relevant standards of ICE8000;

(4) Formal verification Whether the respondent objected to the Internal Complaint during the dissent period, and submitted the Internal Complaint Information Objection Responsibility Book according to the principle of reciprocity;

(5) Formal review Whether the Internal Responsibility Information Objection Resistance Checklist meets the formal requirements.

2.3 In order to prevent moral hazard, the complainant should have a credit status of [established letter organization]. If the complainant has not obtained the credit card at the time of issuing the complaint information, it shall be reissued before the ICE8000 credit institution sends the “Internal Complaint Objection Inquiry and Right Notice” to the respondent.

If the agent uses his or her own credit identity to publish information for the client, it shall be jointly and severally liable with the client. If the agent publishes the information beyond the entrusted authority of the principal, he shall bear the responsibility.

2.4 To publish internal complaint information, you should write and submit a written Internal Complaint.

The Internal Complaint should meet the following formal requirements, otherwise the internal complaint information will be invalid:

(1) The complainant and his agent shall make the following commitments and guarantees, and attach a conscience vow clause:

A. Commit to comply with the “Internal Complaint Standard for ICE8000 International Credit Standard System”;

B. Commit to comply with the principle of good faith, the moral bottom line, and the social responsibility bottom line to issue internal complaint information;

C. Ensure that you are not conscience, do not distort facts, do not fabricate facts, do not conceal important facts, do not use insulting words, and do not publish illegal speeches;

D. Commit to use the real name and name to post internal complaint information;

E. Promise that your contact information is true and effective;

F. If you violate the above promises or guarantees, you are willing to bear the liability for breach of contract.

(2) Writing should conform to the following formats and requirements:

A. The title is “Internal Complaint about the behavior of ** (the name of the respondent)** (the nature of the act, such as: suspected general dishonesty).

B. The content should be clearly marked: the credit standard that the book complies with; the promise and guarantee of the compromise made by the complainant (with additional conscience vows); understanding conditions, settlement, mediation; caution clause; respondent, contact information; Statement of facts of the act (this part belongs to the facts or facts of the experience); credit evaluation of the act of being complained (this part belongs to the point of view); right to request the right of action; objection, supplement, correction, reply to the content of the book ; use of the instrument (this part belongs to the point of view); complainant, contact information; conscience affidavit and complainant.

C. There are clear complaints, and no proxy or abbreviation is allowed.

D. The writing is clear and the fact of dishonesty is clear.

E. This standard should be attached.

(3) Sealing and signature requirements:

A. If the complainant is a unit, the official seal shall be affixed at the place where the complaint is made. If the complainant is an individual, the signature shall be signed at the place where the complaint is made.

B. The legal representative or authorized agent of the complainant shall sign the conscience oath.

2.5 The procedures for internal complaints are as follows:

(1) Information filing.

The complainant wrote the Internal Complaint and filed with the World Credit Organization [WCO], and selected the ICE8000 credit institution responsible for the information form review, and paid the service fee to the ICE8000 credit institution and/or signed an information form review contract with it. To request or agree to the ICE8000 credit institution to mediate the dispute, the contract shall clearly stipulate and/or pay the mediation fee. If the complainant cannot write an Internal Complaint or cannot file with the World Credit Organization [WCO], the ICE8000 Credit Agency may assist in writing or filing it. When the ICE8000 credit agency collects internal complaint information, it can assist the complainant to write or file the Internal Complaint.

(2) Information reinforcement.

After the complainant confirms that the information is no longer modified, the information is reinforced. If the complainant cannot carry out information reinforcement, the ICE8000 credit institution may assist or refurbish it.

(3) The identity certificate of the complainant and the formal review of the Internal Complaint.

The ICE8000 credit institution shall conduct a formal review of the complainant's identity certificate and the Internal Complaint. If the form is unqualified, the complainant shall be required to make corrections. If you refuse to make corrections, the program will be suspended and the fee will not be refunded.

(4) Objection verification, resistance, and settlement.

The ICE8000 credit institution writes the “Internal Complaint Objection Consultation and Rights Notice” and files it with the World Credit Organization [WCO], and then delivers it together with the “Internal Complaint” and this standard to the respondent and relevant credit owners. The objection resistance and settlement period of the respondent and the relevant credit owner within 7 working days (the period may be extended according to paragraphs 2 and 3 of 3.2).

(5) Formal conclusions for determining internal complaint information.

If the complainant has reached a settlement and execution during the dispute resolution period and the complainant finds that his complaint is wrong, the complainant shall delete the complaint information. Otherwise, deal with it in accordance with the provisions of Chapter III of this standard.

2.6 The method for issuing internal complaint information is as follows:

(1) Self-use ICE8000 integrity management software release;

(2) Entrusting the ICE8000 credit institution to issue, but paying the credit service fee;

(3) Entrust others to publish.

Chapter III: Resistance, Conciliation, Mediation, Objection, Supplement, Correction, and Reply of Internal Complaint Information

3.1 In order to show that the respondent does not intentionally blame others for the breach of trust, the respondent should notify the relevant credit owner after receiving the “Internal Complaint”, “Internal Complaint Objection Inquiry and Right Notice”; If there are more than one person, the respondents who have received the "Internal Complaint" and "Internal Complaint Objection Consultation and Rights Notice" shall inform each other. If the notice or notice is not available, you should promptly give feedback to the ICE8000 credit agency.

3.2 Within 7 working days after the respondent or relevant credit owner receives the information such as “Internal Complaint”, “Internal Complaint Objection Consultation and Right Notice” (the period may be extended according to the second and third paragraphs of this Article) ), for the opposition to the effect of the settlement period. During the period of dissent and reconciliation, if the respondent has no objection to the facts of the complaint, he should actively remedy and seek reconciliation with the complainant. If there is any objection to the facts of the complaint, the right to request a right of effect shall be exercised. Otherwise, the right to request a restraint and no objection shall be deemed.

If the respondent or the relevant credit owner is unable to exercise the right to request the right to effect due to due cause, he may apply to the ICE8000 credit institution for an extension of not more than 7 working days. However, due to the legitimacy and authenticity of the relevant matters, bear the obligation of explanation and / or proof. Otherwise, it cannot be extended.

If both parties to the complaint agree to postpone or agree to the ICE8000 credit institution for mediation, the opposition resolution and settlement period can be naturally extended indefinitely until one party requests the suspension of the postponement or after the mediation is successful or three business days after the mediation failure. A party’s request for termination of mediation or failure to accept mediation or refusal to perform the agreed settlement agreement is a failure of mediation. The mediation was conducted in accordance with the ICE8000 International Credit Standards System International Credit Dispute Mediation Standard.

3.3 If the complainant has not withdrawn the complaint during the period of dissent and settlement, and the parties to the complaint have not reached a settlement or the mediation has not been successful, the ICE8000 credit institution shall write and submit to the World Credit Organization within 2 working days after the end of the opposition resolution and settlement period. [WCO] Recording "Internal Complaint Information Form Audit Report".

3.4 According to the principle of reciprocity, if the respondent exercises the right of request for resistance, it shall write and submit to the ICE8000 credit institution the Internal Responsibility Information Objection Responsibility Statement that meets the following requirements:

(1) The respondent or related credit owner and his agent shall make the following commitments and guarantees, and attach a conscience vow clause:

A. Commit to comply with the “Internal Complaint Standard for ICE8000 International Credit Standard System”;

B. Commit to obey the principle of good faith, the bottom line of morality, and the bottom line of social responsibility to submit a letter of objection to the objection;

C. Ensure that you are not conscience, do not distort facts, do not fabricate facts, do not conceal important facts, do not use insulting words, and do not publish illegal speeches;

D. Commit to use your real name and name to post a rejection letter of resistance;

E. Promise that your contact information is true and effective;

F. If you violate the above promises or guarantees, you are willing to bear the liability for breach of contract.

(2) Writing should conform to the following formats and requirements:

A. The title is “Responsibility Letter on the Internal Complaint against **”.

B. Applicable standards of the instrument, objections to the facts stated in the complaint information, discussion of the opinions expressed in the complaint information, conditions of reconciliation or understanding, mediation, additions and corrections to the contents of the instrument, and additional conscience vows Commitment and assurance, the effector and contact information, the conscience affidavit and the resistance requester.

C. The writing is clear, and the objections and complaints are clearly targeted and relevant.

(3) Sealing and signature requirements:

A. If the resistance is a person, the official seal shall be affixed at the place where the payment is made. If the person with the effect is personal, the signature shall be signed at the place where the payment is made.

B. The legal representative or authorized agent of the obstruction person shall sign the conscience oath.

3.5 The ICE8000 credit institution shall make the following treatments according to the different situations during the period of opposition resolution and settlement, and indicate in the Internal Audit Information Form Audit Report:

(1) If the respondent fails to submit the Internal Responsibility Information Objection Responsibility Statement during the period of opposition resolution and settlement, it shall be deemed to have waived the right of request for reconciliation and no objection, and the internal complaint information shall take effect. The ICE8000 credit institution should change the category of internal complaint information to the internal complaint information that has been validated.

(2) The “Internal Complaint Information Objection Obstruction Letter” submitted by the respondent does not meet the formal requirements stated in Clause 3.4, the resistance effect request is invalid, and the internal complaint information takes effect. The ICE8000 credit institution should change the category of internal complaint information to the internal complaint information that has been validated.

(3) The respondent submitted the Internal Responsibility Information Objection Responsibility Statement in accordance with the formal requirements described in Section 3.4 during the opposition resolution period. The response request was successful and the internal complaint information could not be effective. The ICE8000 credit institution should change the category of internal complaint information to controversial internal complaint information.

3.6 Relevant parties and information readers have the right to add objections, supplements, corrections, and replies to the internal complaint information in accordance with the ICE8000 International Credit Standard System Credit Information Adding Standard. If the party concerned exercises the right of dissent, it shall bear the corresponding consequences.

In order to facilitate people to read and understand the information, the relevant documents of the "Internal Complaint Information Objection Obstruction Letter" and other relevant documents issued by the ICE8000 Credit Agency, such as the "Internal Complaint Information Form Audit Report", etc., should also be in accordance with the "ICE8000 International Credit Standard". System Credit Information Adding Standards is added. After the instruments such as the Internal Audit Information Form Review Report are added, they will not be served on the relevant parties.

3.7 The ICE8000 credit institution shall make efforts to serve such documents as the Internal Complaint. However, failure to actually read the Internal Complaints and other documents due to the reasons for the rejection of the documents by the complainant does not affect the internal complaint procedure and the internal complaint information, and the corresponding adverse consequences are borne by the applicant.

Chapter IV Dissemination and Use of Internal Complaint Information

4.1 After the internal complaint information is filed with the World Credit Organization [WCO], the scope of dissemination is classified and determined according to the following conditions:

(1) Internal complaint information during the draft period.

After the internal complaint information is filed and until the information is reinforced, it belongs to [internal complaint information in the draft period]. This type of information is top secret information and may not be publicly distributed. It can only be accessed by the complainant (or its authorized unit or individual), the World Credit Organization [WCO], and the ICE8000 credit institution.

(2) Internal complaint information during the dissent and settlement period.

After the information is hardened and before the “Internal Complaint Information Form Audit Report” is filed, it belongs to the [Internal Complaint Information during the Dispute Resolution Period]. Such information is top secret information and may not be publicly distributed. It can only be accessed by the complainant (or its authorized unit or individual), the respondent (or its authorized unit or individual), the World Credit Organization [WCO], and the ICE8000 credit institution.

(3) Controversial internal complaint information.

The internal complaint information of the respondent that successfully blocked the opposition during the dissent and settlement period belongs to [controversial internal complaint information]. Such information is confidential and may not be publicly disclosed. It can only be accessed by the complainant (or its authorized unit or individual), the respondent (or its authorized unit or individual), and [the established organization].

(4) Internal complaint information that has been in force.

The internal complaint information that the respondent did not exercise the right of request for resilience or the request for invalidity during the period of dissent and settlement of the objection belongs to the internal complaint information that has been in force. The [Title] of this type of information is public information and is disclosed in the credit file of the respondent and the credit owner. The [content] of such information is secret information and may not be publicly distributed. It is only for the complainant (or its authorized unit or individual), the respondent (or its authorized unit or individual), [established organization], others Checked by the unit or individual who promised confidentiality.

4.2 For internal complaint information, the referee should make the following commitments and guarantees, and attach a conscience vow clause:

(1) Promises to read the applicable standards of this information and promise to abide by the standard;

(2) Ensure that you are in compliance with the scope of this information and have the right to read this information;

(3) Commit to the principle of good faith, moral bottom line, and social responsibility bottom line to use this information to ensure that this information is not used for improper purposes;

(4) For confidential information, promise to keep the information confidential and ensure that it is not transmitted to units or individuals who do not have the right to read this information;

(5) If you violate the above commitments and guarantees, you are willing to bear the corresponding liability for breach of contract according to the ICE8000 international credit standard system.

4.3 No one may obtain, access or disseminate internal complaint information by illegal means or by improper means.

No one may use internal complaint information for improper purposes.

The internal complaint information shall not be used as evidence of litigation, administrative punishment or related activities without the written permission of the party with internal complaint information, except for units or individuals directly related to the content of the information, except for those who exercise uneasy resistance.

4.4 The source credibility level of the internal complaint information is the same as the original document credibility level of the complainant's credit ID card. For information whose source credibility level is contingent and more credible, due to the possibility of the identity of the complainant, please pay full attention to the authenticity of the information.

4.5 Reading internal complaint information, attention should be paid to the information source credibility and objection information, supplementary information, correction information, reply information and other supplementary information; dissemination of internal complaint information should indicate the source of information credibility and objection information, supplementary information , correction information, reply information, etc.

Objection information, supplementary information, corrections, replies, etc., although dynamic, are part of the internal complaint information and should not be interpreted or taken out of context.

4.6 Internal complaint information that is in force can generally be regarded as a sign that the respondent has a bad business reputation or loses business reputation. Therefore, the referee of the internal complaint information may use the internal complaint information that is in force as evidence that it exercises unrest and discriminate against the respondent and the relevant credit owner.

4.7 If the respondent or relevant credit owner requests to check the complainant's credit card, he/she should first provide his/her credit card according to the principle of reciprocity. After that, the ICE8000 credit institution shall submit a copy of the complainant's credit card to the respondent. The respondent may use the identity information to pursue the complainant's responsibility for dishonesty, but may not be used for other purposes.

After submitting a copy of the complainant's credit card to the respondent or relevant credit owner, the ICE8000 credit institution shall notify the complainant within two working days. The complainant also has the right to obtain a copy of the other party's credit card. The complainant may use the identity information to hold the respondent accountable for breach of credit, but not for other purposes.

If the respondent or the complainant needs to inquire the original certificate of the other party's credit identity card, it shall be handled in accordance with the “ICE8000 International Credit Standard System Credit Card Management Standard”.

Chapter V Deletion of Internal Complaint Information

5.1 After the internal complaint information is filed, only the complainant has the right to delete the information. The Respondent, ICE8000 Credit Agency, and World Credit Organization [WCO] are not entitled to delete unless one of the following conditions exists:

(1) The ICE8000 credit institution receives the written notice from the complainant, and deletes the information after verification;

(2) The respondent repaired the credit record, and the repair method can be found in the ICE8000 International Credit Standard System Bad Credit Record Repair Standard;

(3) The complaint information is deleted by the World Credit Organization [WCO] International Credit Dispute Arbitration Commission or the International Moral Court;

(4) The credit responsibility of the respondent was pardoned, and the relevant confession of the ICE8000 International Credit Standard System Credit Relief Standard was issued.

(5) The relevant court or relevant agency decides to delete the credit information, and the World Credit Organization [WCO] reviewed that the ruling does not violate the universal universal value principle.

5.2 After the internal complaint information is deleted, the objection information, supplementary information, correction information, and reply information related to it are deleted from the information at the same time.

Chapter VI Liability for breach of contract and method of investigation

6.1 If the party violates the provisions of this standard, it shall bear the following liability for breach of contract:

(1) The corresponding legal liability, namely: the legal punishment prescribed by the relevant applicable law.

(2) Corresponding credit responsibility, that is, to bear credit punishments such as internal complaints, public complaints, credit warnings, internal exposure, public exposure, joint exposure, etc.

(3) The corresponding industry self-discipline responsibility, namely: announcement of criticism, fines, cancellation of credit card, prohibition of self-discipline and other disciplines.

(4) If the breach of contract causes losses (including material damage and mental damage) to others, it shall be liable for compensation. If the breach of contract constitutes a malicious dishonesty, it shall also make punitive damages to the infringed person in accordance with international practice and the principle of common law.

6.2 Method of investigation of liability for breach of contract:

(1) According to the "ICS8000 International Credit Standard System Internal Complaint Standard" or "ICE8000 International Credit Standard System Public Complaint Standard" or "ICE8000 International Credit Standard System Credit Warning Standard" or "ICE8000 International Credit Standard System Internal Exposure Standard" or "ICE8000" International Exposure Standards for Public Credit Standards or Joint Exposure Standards for ICE8000 International Credit Standards System for credit complaints and credit penalties;

(2) Applying for arbitration under the International Credit Dispute Arbitration Commission in accordance with the ICE8000 International Credit Standards System International Credit Dispute Arbitration Standard, without the need to submit a separate arbitration agreement;

(3) Apply to the International Moral Court for trial in accordance with the ICE8000 International Credit Standards System International Credit Dispute Trial Standard;

(4) If the defaulter has the membership of the World Credit Organization [WCO], the parties also have the right to make a complaint in accordance with the World Credit Organization [WCO] Member Supervision Standards;

(5) File a lawsuit in the US Delaware Court or the US Federal Court in accordance with the laws of the State of Delaware or the United States federal law.

6.3 Violations of the provisions of this standard may and should be considered as an independent breach of contract or dishonesty. If the relevant parties appear in the process of applying this standard, such acts as fraudulent, covert, defamatory, insulting, and denying others' credit evaluation rights, the act is an independent malicious dishonesty act or an independent serious malicious dishonesty. The parties concerned have the right to merge. Investigate or separately pursue the responsibility of the independent dishonesty.

6.4 The responsibility for breach of contract in this standard shall be based on the principle of ignoring:

(1) Only the aggrieved party will take the initiative to pursue the investigation, and the defaulting party will bear the corresponding liability for breach of contract;

(2) The aggrieved party has the right to decide whether to initiate the corresponding accountability procedure for breach of contract;

(3) The aggrieved party has the right to understand the defaulting party or reach an agreement with the defaulting party.

6.5 For the employees or agents who participate in, execute, or assist the parties to breach the contract, the aggrieved party has the right to pursue its corresponding responsibility unless it proves that it is not at fault.

6.6 The World Credit Organization [WCO] shall bear economic compensation for its own faults, and the expenditure for economic compensation shall be included in the financial plan of the World Credit Organization [WCO] for the next year. If the economic compensation is large, compensation shall be made in each year.

After accepting economic compensation, the World Credit Organization [WCO] has the right to recover losses from units or individuals responsible for acts of dishonesty with gross negligence or subjective intent.

Chapter VII Supplementary Provisions

7.1 The methods of “delivery” and “notice” as mentioned in this standard include:

(1) Integrity letter delivery\notice. The sender/notifier can send a letter of integrity to the recipient/notice according to the “ICE8000 International Credit Standard System Integrity Letter Management Standard”. The time of receipt of the document as specified in the standard is the delivery/notification time.

(2) Regular letter delivery\notice. The sender/notifier may send a regular letter to the recipient/notifier, and the time of receipt of the letter by the person to be served, the person to be notified and his/her employee, adult family member or agent shall be the time of delivery/notification.

(3) Network announcement delivery\notification. If the sender/notifier cannot be served by letter, the right to use the ICE8000 International Credit Standard System Document Announcement Delivery Standard shall be served by the network announcement method. If the delivery/notification is made by means of network announcement, the delivery/notification time will be the 60th day after the first publication of the delivery announcement.

(4) Other legal and reasonable delivery/notification methods.

7.2 This standard shall be implemented as of the date of promulgation.

7.3 The terminology involved in this standard, if its meaning is not agreed in this standard, its meaning is described in the "ICE8000 International Credit Standard System International Credit Industry Terminology".

7.4 All kinds of materials submitted by relevant parties to the World Credit Organization [WCO] (or ICE8000 Credit Agency) in accordance with this standard shall be listed in the ICE8000 International Credit Standards System Document Copyright Management Standard.

7.5 If the relevant parties know or ought to have known that any of the terms or conditions of this standard have not been complied with, but still do not expressly file a written objection in time for this non-compliance, it is deemed to waive their right to file an objection. The waiving party shall bear the legal consequences such as losses caused by the waiver, and the World Credit Organization [WCO] and other parties shall not be responsible for this.

7.6 This standard will be revised and improved. All parties applying this standard should pay full attention to the revision of this standard and apply the latest version of this standard, but the behavior that occurred before the revision of this standard may not be subject to the new revised clause. The official website of the latest Chinese version of this standard is: https://www.ice8000.org/aenhw/gc/11.html

7.7 The copyright of this standard belongs to the World Credit Organization [WCO], members can use it for free and unlimited use; non-members can use it free of charge for study, training, research, self-use, reprint, citation, adaptation, reference, reference under the premise of indicating or declaring the source. , reference. No unit or individual may plagiarize plagiarism or disguise plagiarism or otherwise infringe. Otherwise, we will jointly expose the infringing units, individuals and related personnel after the investigation of the infringement facts is clear (to issue a credit wanted order to the society). And reserves the right to pursue their legal responsibility. Do not infringe or infringe.

7.8 The standard version number is expressed as: ICE8000-abcd, where: the front-end ICE8000 indicates that this standard is one of the standards of the ICE8000 international credit standard system; a is the serial number of the standard in the ICE8000 system standard, if this standard is Abolished, the serial number is sometimes transferred to other standards; b is the initial writing time of this standard; c is the latest revision time of this standard; d is the number of revisions of this standard.

7.9 This standard is interpreted by the World Credit Organization [WCO].