Assertiveness, peer advice and peer supervision, stubbornness, humility-World Credit Organization

9.6 Opinion, peer advice and peer supervision, stubbornness, humility

1. Practitioners should have their own opinions

Practitioners should have their own opinions, that is to say, they should have the thoughts and awareness of independent thinking and distinguishing right from wrong. Zhang San complained about Li Si's approach in management problem 2, which means that Zhang San is a person who has no idea or lack of determination, and needs to continue to improve his awareness and ability to think independently and deal with problems.

For the case, the director of the case handling must have the awareness and ability of independent thinking and independent judgment, and cannot follow others' opinions, let alone rely on others.

The case-handling director thinks he is right, so he must be firm and not do things that he thinks are definitely not correct.

For practitioners who do not have their own opinions, the leaders of credit institutions should not allow them to serve as case directors or as case directors for important cases.

2. Peer advice and peer supervision

A truly independent practitioner will never refuse to listen to and seek advice from his peers, although he will not adopt what he thinks is incorrect.

A truly assertive practitioner will actively seek information, knowledge, and opinions and suggestions from fellow practitioners when he cannot judge whether something is right or wrong.

Based on the principle of independent practice, the leaders of credit institutions generally should not issue orders on practice behavior. When a staff encounters a problem in practice, the leaders of the credit institution can generally hold a meeting to jointly study the problem in practice, and the opinions of the staff in the meeting are all suggestions from the same industry. This kind of meeting can not only help the parties solve the practice problems, but also improve the overall practice level of the credit institution.

Based on peer supervision standards, the leaders and staff of credit institutions should also make suggestions to the other staff when they discover that other staff in the unit have made mistakes or improper practices. It is necessary for the leaders of credit institutions to take corresponding measures to temporarily suspend their practice, and relevant personnel should also report to the World Credit Organization [WCO] executive committee in a timely manner.

Three, stubborn

There is only one difference between being stubborn and being assertive: Stubborn people focus on their own face, vanity, and self-interest. Correct advice; a strong-minded person is concerned with getting things done, and thus forgets about his own face, vanity, and self-interest. A strong-minded person sometimes insists on his wrong opinion because he thinks it is correct , rather than to maintain their own face and vanity.

The credit teacher Wang Er in the management problem 3, on the surface, is assertive, but in fact he is stubborn. The starting point of his decision-making is not how to do things well, but how not to offend colleagues and leaders.

Fourth, humility

Anyone who gives advice to others should maintain a humble mind and attitude. For clients, practitioners are consultants, who belong to advisers. In the case-handling team, the team members, other personnel in the same unit (including the leader), and the staff of the World Credit Organization [WCO] are also the director's staff and belong to the suggester.

How to achieve humility?

1. Do not force others to accept your own suggestions. If the other party does not accept your suggestion, it should be considered that the other party, as a party, has considered more comprehensively and stood on a higher level, and your own suggestion may not meet his needs.

2. Don't pay attention to your own face, vanity, self-interest, just focus on how to do things well, think about "how to do things well" and put forward suggestions that you think are correct.

3. When others ask for their opinions, they should know everything and not be afraid to argue with others. When customers or colleagues sincerely ask for their own opinions, as long as the other party is willing to listen, they should put forward all the suggestions they know and think are correct without reservation. Sometimes, disputes are unavoidable between the suggesters and between the suggesters and the advised. Disputes are normal and necessary, and the suggesters should not hide their suggestions for fear of disputes.

4. Do not compete with the parties for credit afterwards. If the parties adopt their own suggestions, if they succeed, they cannot compete with the parties for credit. The suggester should think that: the party concerned adopts his own suggestion, which shows that the party concerned has a high level and the ability to distinguish right from wrong, and the credit should be attributed to the party concerned, not himself.

In the management problem 3, the general manager and the two senior credit officers are correct, and they have achieved humility.

The above content is excerpted from "Building an Integrity Unit - ICE8000 Integrity Management" (written by Fang Bangjian, free to use, but please indicate the source)