External Credit Supervision, Complaints, Suggestions, and Praise Information Rapid Feedback System - World Credit Organization

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ICE8000 credit knowledge column
  • 1. "Introduction to ICE8000 Credit Knowledge"
  • 2. "Building an Integrity Unit——ICE8000 Integrity Management"
  • 3. "ICE8000 Credit Investigation, Analysis, Rating"

    • 3.5 Rapid feedback system for external credit supervision and complaints and suggestions

    Since the external credit supervision system is closely related to the fast feedback system of complaints, suggestions and praise information, our two systems have been combined into one document.

    1. System diagram

    Illustration of external credit supervision, complaints, suggestions and praise information rapid feedback system

    2. Features of the fast feedback system for external credit supervision and complaints and suggestions

    1. Information feedback is fast. Since the credit management department is directly responsible to the highest level of the unit, there is no intermediate level of transmission, so the information can be conveyed to the highest level at the fastest speed. The personnel who handle the information are credit practitioners who have passed the examination and certification, which plays an important role in information communication and crisis management.

    2. The information feedback is complete. Departments that process information are relatively independent and neutral among units. Moreover, the information processing personnel belong to the international credit practitioners and are bound by the professional ethics of the industry. Therefore, a strict and strict heteronomy mechanism is added to prevent the information from being distorted and blocked, and to reach the highest level more completely.

    3. Information feedback is direct. After the information is fed back to the ICE8000 Integrity Management Software, the top manager of the unit can directly check the information and make processing. The credit management department will also report the found information to the highest level. ICE8000 Integrity Management Software will faithfully record the operations of relevant personnel on the information, so that all readers cannot intercept the information.

    3. Significance of External Credit Supervision, Complaints and Suggestions and Praise Information Rapid Feedback System

    1. It can improve the credibility of the unit. Stakeholders can transmit complaints, suggestions and praise information to the top management of the unit, which will undoubtedly increase their trust in the unit.

    2. It can guarantee the credibility of the unit and improve the work efficiency of the unit. The top management of the unit can obtain complaints, suggestions and praise information in a timely manner, which can reduce untrustworthy behaviors within the unit, ensure the credibility of the unit, and improve the work efficiency of the unit.

    3. The crisis can be discovered and resolved in time. According to Hayne's law: Every major crisis has its omens, and timely identification and discovery of omens is the key to preventing major crises. When a unit's crisis is in its infancy, employees or customers of the unit have already found relevant symptoms, but there is no channel for suggestions and reflections. Some major accidents reported by the media, such as the "12.23" huge blowout accident in Kaixian County, Chongqing in 2003, all had their germs, but the frontline workers were unable to reflect their suggestions upwards. Through the establishment of this system, a rapid information transmission channel can be constructed to detect and resolve crises in a timely manner.

    4. It can bring opportunities for the development of the unit and discover talents for the development of the unit.

    4. Requirements and precautions for establishing a fast feedback system for complaints, suggestions and praise information

    1. The unit should make and issue a credit supervision card or an information communication card or a credit guarantee card (the name is determined by the unit, hereinafter we will call it a credit supervision card), etc., and clearly inform the methods and channels for complaints, suggestions and praise through the card .

    2. The more credit supervision cards are issued, the more timely and sufficient information can be obtained by the highest level of the unit.

    V. Complaints, Suggestions, Recognition Information Feedback System Reference Sample

    *** Co., Ltd.

    External Credit Supervision and Complaints and Suggestions Quick Feedback System for Commendation

    Chapter 1 General

    Article 1 This system is specially formulated in order to accept external credit supervision and quickly respond to complaints, suggestions and praise information.

    Article 2 The credit management department is responsible for the implementation of this system, and other departments and personnel of the company actively cooperate.

    Article 3 The company actively and sincerely accepts external credit supervision.

    Article 4 The handling of complaints and suggestions and praise information should follow the principles of originality, comprehensiveness, legibility, and speed.

    Chapter Two Issuance of Credit Supervision Cards and Collection of Complaints, Suggestions and Praise Information

    Article 5 Each department of the unit shall take the initiative to send the "Credit Supervision Card" to customers or other relevant parties.

    Article 6 The "Credit Supervision Card" should be filled out on the unit's products and promotional materials.

    Article 7 When the "Credit Supervision Card" is issued, if possible, the "Credit Supervision Card Issuance Registration Form" should be filled out. If possible, the other party should be required to sign for receipt on the "Credit Supervision Card Issuance Registration Form".

    Article 8 The content of the "Credit Supervision Card" shall be determined by the Credit Management Department in accordance with the requirements of the ICE8000 system.

    Chapter Three Receiving and Reading Complaints, Suggestions and Commendations

    Article 9 The Credit Management Department publishes a complaint and suggestion hotline, and at the same time designate a special person to accept the information delivered by ICE8000 integrity management software.

    Article 10 The company's directors, supervisors, general manager and international credit practitioners of the credit management department have the right to query complaints, suggestions and praise information through ICE8000 integrity management software.

    Chapter 4 Quick Feedback and Handling of Complaints, Suggestions and Praise Information

    Article 11 The credit management department cannot withhold or change the praise information of various complaints and suggestions, and should ensure the integrity of the information.

    Article 12 After the credit management department puts forward handling opinions on various complaints, suggestions and praise information, it will be processed after approval by the general manager, and the processing results will be fed back to the submitter of the complaint, suggestion and praise information in a timely manner, and passed through ICE8000 integrity management software Make a note on the original information.

    Article 13 Staff handling complaints and suggestions should have the qualifications of international credit practitioners and be registered with the World Credit Organization [WCO].

    Chapter V Responsibilities for Violations and Rewards and Punishments

    Article 14 Staff members who violate Article * of the system will be given warnings and notices of criticism. If the nature and circumstances are serious, it will be recorded in the personal credit file of the violator, or public complaints or public exposure will be made.

    Article 15 Staff members who violate Article * of the system will be given administrative sanctions of demotion. If the nature and circumstances are serious, it will be recorded in the personal credit file of the violator, or public complaints or public exposure will be made.

    Chapter Six Records

    Article 16 The records used in this system include: "Credit Supervision Card Issuance Registration Form", the format is shown in the attachment.

    Chapter VII Supplementary Provisions

    Article 17 This system shall come into effect on the date of promulgation.

    Article 18 This system is interpreted by the Credit Management Department.

    Attachment: Credit Supervision Card Issuance Registration Form (omitted)

    The above content is excerpted from "Building an Integrity Unit - ICE8000 Integrity Management" (written by Fang Bangjian, free to use, but please indicate the source)