Definite Commitment System-World Credit Organization

3.3 Clear commitment system

The clear commitment system refers to the system in which the unit makes clear commitments to the society and optimizes and updates the commitments regularly or irregularly in order to improve work efficiency and increase the satisfaction of stakeholders.

1. The significance of establishing a clear commitment system to the unit

1. Improve credibility.

A clear commitment is the basis of integrity and can improve your own credibility. Units that clearly promise service quality and service time limit to the outside can gain more trust from stakeholders than units that do not make clear promises.

2. Improve work efficiency.

Organizations can optimize and update commitments regularly or irregularly to improve work efficiency. For example: the delivery time promised by a unit is to ship within 7 days after the payment is received. Later, internal management was strengthened and the work process was optimized, so that the promised delivery time was updated to delivery within 3 days after the payment was received, which significantly improved work efficiency. In addition, without a clear commitment, it is difficult to effectively supervise the quality and effect of the work. A clear commitment facilitates the supervision of superior leaders and stakeholders, thereby improving work efficiency.

3. It is conducive to discovering talents.

Employees who make specific and clear commitments to their responsibilities and continuously improve their commitment levels indicate that they are highly motivated and able to work, and the unit can give them more opportunities for growth and development.

4. It is beneficial to control the risk of too slow or too fast development of the unit.

Each unit objectively has an optimal development speed. If it is lower than the optimal development speed, it will cause waste of unit resources; if it is higher than the optimal development speed, the unit will face the risk of excessive transactions and bankruptcy. However, we should know that the optimal speed cannot be accurately calculated, we can only try to control the main factors affecting the development speed, and make our development speed close to the optimal development speed.

External factors that affect the development speed are factors that cannot be controlled by the unit. We can exert influence but cannot control it. We mainly focus on the internal factors that affect the development speed. These internal factors mainly include: capital, talent, system, and culture. These four factors not only affect but also determine the optimal development speed of a unit.

Clear Commitment System Because it can continuously and fully tap the potential of the unit, it prevents the unit from developing too fast risk of falling below optimum speed. At the same time, the clear commitment system provides a clear basis for monitoring the integrity of employees. This system, together with the integrity culture, external credit supervision system, and complaint, suggestion and praise information transmission system, prevents the moral hazard of employees exaggerating and reporting good news but not worrying. And thus help prevent the risk of the unit being too fast.

II. Requirements and precautions for establishing a clear commitment system

1. All staff should participate. All the staff in the unit are more or less responsible for part of the job duties. Only when all staff participate can the work potential and work enthusiasm of all staff be fully utilized and mobilized.

2. The content of the commitment should be as clear and specific as possible. If the promise is not specific and too vague, it loses the meaning of the promise. For example: A certain unit promises: Our company will deliver the goods after receiving the remittance. The promise is less specific and prone to controversy. The specific promise is: after our company receives the remittance, it will deliver the goods within three working days.

3. The content of the promise should be legal and reasonable. Promises cannot violate the mandatory provisions of the law and should be as reasonable as possible.

4. The content of the commitment should be scientific. The scientific meaning means that commitment should be combined with job responsibilities, should meet the needs of job responsibilities, and should also meet the needs of collaboration among employees.

5. Commitments must be publicized. The content of the promise must be announced to the relevant personnel in a prominent position, so that the relevant personnel can easily obtain the content of the promise, so as to obtain the products and services according to the content of the promise, and conduct credit supervision on the promiser according to whether the content of the promise is fulfilled.

6. Commitment content should be updated regularly and irregularly. Through the renewal of commitments, we can continuously optimize the resource allocation within the unit, discover talents and improve work efficiency, and fully tap the development potential.

7. The commitment system must be operable and conform to the actual situation of the unit. No matter how good the system is, if it does not conform to the actual situation, if it is not operable, it is not a good system.

8. The commitment system must have a certain degree of self-improvement. Any system will have defects or have defects with the development of things, so the commitment system itself should have a certain degree of self-improvement, so that the commitment system itself can be continuously improved.

9. For each clear commitment, if necessary and possible, corresponding work instructions or collaboration documents should be formulated; if necessary and possible, job skills training should be carried out.

Third, the procedure of commitment

Units can make external commitments according to the following procedures:

In the first step, the top level of the unit or relevant departments formulate a draft commitment according to the needs of stakeholders and their own reality; < /p>

The second step is to send the draft commitment to the relevant departments of the unit for discussion;

In the third step, the highest level of the unit determines the content of the commitment according to the discussion opinions;

The fourth step is to publicize it in an appropriate way, and at the same time, publicize the content of the commitment to the unit's ICE8000 credit file.

Four. Commitment update procedure

The unit can renew the commitment according to the following procedures:

In the first step, the highest level of the unit or relevant departments put forward commitment renewal opinions according to the needs of stakeholders and their own reality;

The second step is to send the commitment update comments to the relevant departments of the unit for discussion;

In the third step, the highest level of the unit determines the content of the commitment to update according to the discussion opinions;

The fourth step is to announce to the outside world in an appropriate way, and at the same time, announce the content of the commitment update to the unit's ICE8000 credit file.

V. Reference sample of clear commitment system

*** Co., Ltd. Clear Commitment System

Chapter 1 General

Article 1 In order to improve the company's credibility and work efficiency, and improve customer satisfaction, this system is specially formulated.

Article 2 The content of the company's commitment should be clear, specific, scientific, legal and reasonable.

Chapter Two Commitment Making and Publicity

Article 3 The company makes a commitment according to the following procedures:

In the first step, the highest level of the unit or relevant departments formulate a draft commitment according to the needs of stakeholders and their own reality;

The second step is to send the draft commitment to the relevant departments of the unit for discussion;

In the third step, the highest level of the unit determines the content of the commitment according to the discussion opinions;

The fourth step is to publicize it in an appropriate way, and at the same time, the credit management department will publicize the content of the commitment to the unit's ICE8000 credit file.

Chapter Three Renewal and Publicity of Commitments

Article 4 The company shall update its commitment according to the following procedure:

In the first step, the highest level of the unit or relevant departments put forward commitment renewal opinions according to the needs of stakeholders and their own reality;

The second step is to send the commitment update comments to the relevant departments of the unit for discussion;

In the third step, the highest level of the unit determines the content of the commitment to update according to the discussion opinions;

The fourth step is to publicize it in an appropriate way, and at the same time, publicize the content of the commitment update to the unit's ICE8000 credit file.

Periodic updates to the Fifth Commitment. Commitment content is regularly updated once a year.

Irregular updates to the sixth commitment.

Every employee and every department in the company has the right to propose to the company a proposal to renew the commitment. The proposal should detail the reasons, necessity and possibility of the renewal of the commitment. The proposal is generally in written form or in oral form. If it is in oral form, the credit management department shall make a written proposal based on the oral content. After the credit management department receives the commitment renewal proposal, it immediately reports to the general manager, who decides whether to renew the commitment or holds a special meeting to discuss the renewal proposal.

Chapter Four Records of this system

Article 7 The Credit Management Department makes a "Definite Commitment Form" based on the content of the commitment.

Chapter Five Supplementary Provisions

Article 8 This system shall come into effect on the date of promulgation.

The above content is excerpted from "Building an Integrity Unit - ICE8000 Integrity Management" (written by Fang Bangjian, free to use, but please indicate the source)