Department Responsibilities and Post Responsibilities System-World Credit Organization

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3.2 Department Responsibilities and Job Responsibilities

1. The purpose and significance of establishing department responsibilities and job responsibilities system

1. Enhance the work efficiency of the unit;

2. Avoid the risk of unclear responsibilities and overstaffing.

II. Requirements and precautions for establishing departmental responsibilities and job responsibilities systems

1. Responsibilities should be as clear as possible;

2. Unless necessary, do not repeat or overlap responsibilities.

3. Responsibilities of credit management department

Responsibilities of the credit management department generally include:

1. Handle customer complaints and disputes about product quality and service;

2. Receive criticisms, opinions, and suggestions from customers, internal employees, and other people in the society, and report to the general manager, chairman, or board of directors on a regular basis;

3. Determine the credit limit and repayment period for customers;

4. Review the legality of contracts, advertisements and other materials, and express opinions on performance risks;

5. Recover all kinds of accounts receivable.

It can be seen that the credit management department is an integration of the unit's legal department, complaint and suggestion department, and debt collection department. The main duties include: credit management, legal affairs, dispute resolution, and information transmission. The knowledge structure of international credit practitioners is also in line with these responsibilities, and the relevant original departments are reintegrated to meet the requirements of professionalism and specialization. Another reason for integrating legal affairs into the credit management department is that most units set up legal departments for the purpose of resolving disputes and disputes and reviewing contracts. These functions almost completely overlap with those of the credit management department.

Fourth, the professionalization, specialization and administrative level requirements of the credit management department

1. Integrity management requires that the credit management department must be a formal institution with real duties, not a temporary institution with false duties. The responsibility, authority, level and personnel quality of the credit management department determine the ability and efficiency of the unit to prevent risks and solve credit crises.

2. The name of the credit management department can be other appropriate names such as the Integrity Management Committee, the Integrity Supervision Committee, and the Credit Management Department.

3. The credit management department can be composed of part-time personnel and full-time personnel, but there must be full-time personnel, and the full-time personnel and the person in charge of the credit management department should have the qualifications of international credit practitioners.

4. The credit management department is directly responsible and reports to the general manager or the legal representative or the board of directors, and there should be no partition in between.

5. The person in charge of the credit management department should have a corresponding administrative level and enjoy corresponding administrative treatment. The corresponding administrative level generally refers to the administrative level of senior executives at the deputy general manager level.

V. The level model of credit management department

In order to ensure the independence, neutrality and professionalism of the credit management department, it is necessary to ensure that the credit management department directly reports to the top management Responsible, the staff of the credit management department can directly report to the top management and transfer information.

There are three modes to choose from when setting up a credit management department in a unit that implements credit management:

1. The name is the Integrity Management Department or the Credit Management Department. It belongs to the internal middle-level department at the level, but it is directly responsible to the general manager (or above).

2. The name is Integrity Management Committee, Integrity Committee or Integrity Supervision Committee, etc. It belongs to the joint discussion or decision-making department. Manager (or above responsible). Personnel can be composed of full-time personnel and part-time personnel. Full-time personnel must have the qualifications of international credit practitioners, and part-time personnel can be served by leaders of other relevant departments within the unit or social celebrities. In this model, the legal representative or the general manager can also serve as the director of the committee, and the full-time deputy director will preside over the work of the committee. Personnel other than the legal representative or the general manager shall not concurrently serve as the chairman of the committee, but may only serve as the chairman of the committee full-time.

If the integrity management committee is directly responsible to the board of directors or the decision-making collective, the legal representative or general manager cannot concurrently serve as the director of the committee. If the credit management department is directly responsible to the legal representative, the general manager (if the general manager is not the legal representative) cannot concurrently serve as the director of the committee. To ensure the independence, neutrality and professionalism of the credit management department.

3. It is a mixture of the first two models. The credit management department is composed of the integrity management committee and the integrity management department. That is to say, set up a integrity management committee (name and level is self-determined), and set up an integrity management department. All the personnel in the integrity management department are full-time and have international credit practice qualifications. They are all full-time members of the integrity management committee. The integrity management department is responsible for integrity management the daily work of the committee. Only the legal representative or general manager or the director of the Integrity Management Department can concurrently serve as the director of the Integrity Management Committee.

If the credit management department is directly responsible to the board of directors or the decision-making collective, the legal representative or general manager cannot concurrently serve as the chairman of the committee. If the credit management department is directly responsible to the legal representative, the general manager (if the general manager is not the legal representative) cannot concurrently serve as the director of the committee. To ensure the independence, neutrality and professionalism of the credit management department.

Fourth, the reference sample of department responsibilities and post responsibilities system

***Credit Evaluation Co., Ltd.

Job setting and salary bonus system

1, General

1.1 In order to ensure the sustainable development of the unit and create a good working atmosphere, this system is formulated.

1.2 Each employee can concurrently hold multiple jobs in the same department, or multiple jobs in different departments.

1.3 The salary and bonus of an employee is the sum of the salary and bonus of all positions of the employee.

1.4 Each business department can focus on its own business, and can independently undertake other business needs obtained in the main business.

2, Office (Credit Management Department)

Department responsibilities: responsible for publicity, document drafting, forwarding, website maintenance, finance, annual inspection and other administrative affairs;

Department staffing: people.

2.1 Director

Responsibility: Responsible for departmental responsibilities.

Employment conditions: have international credit practice qualifications.

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the business department.

Reporting object: general manager or chairman or the board of directors (since this department is responsible for credit management, it should generally be directly responsible to the general manager or chairman or the board of directors.)

2.2 Secretary position

Responsibilities of the secretary post: responsible for document drafting, forwarding, forwarding, external publicity, website maintenance, annual inspection, credit management.

Employment conditions: have international credit practice qualifications.

Reporting objects: Department directors, among which credit management work such as complaints and suggestions can be directly reported to the general manager or the chairman or the board of directors.

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the business department.

2.3 Logistics post

Responsibilities of the logistics post: Responsible for the health of the unit, the service of the leadership, and the reception of personnel.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the business department.

2.4 Cashier post

Responsibilities of the cashier: Responsible for the cash receipts and payments of the unit.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the business department.

2.5 Finance post

Responsibilities of the financial post: Responsible for the financial and statistical work of the unit.

Employment conditions: the personal integrity level is B or above, and there is a corresponding accounting practice certificate.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the business department.

3, Training Department

Department Responsibilities: Responsible for the drafting, planning and implementation of credit training plans.

Department staffing: people.

3.1 Director position

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Report to: General Manager

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

3.2 Business post

Responsibilities: Responsible for contacting trainees to attend training courses.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: bonus based on % of the business income associated.

3.3 Lecture posts

Responsibilities: Responsible for the teaching of training courses.

Requirements: International Credit Manager [ICM]

Reporting Object: Department Director

Position salary: yuan.

Position bonus: yuan per class hour.

4, Debt Collection Department

Department Responsibilities: Responsible for the drafting, planning and implementation of commercial debt collection work.

Department staffing: people.

4.1 Director position

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Report to: General Manager

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

4.2 Business post

Responsibilities: Responsible for contacting customers and signing contracts.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the commission after success.

4.3 Collection post

Responsibilities: Responsible for the specific implementation of the collection entrustment contract.

Employment conditions: have international credit practice qualifications.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the commission after success.

5, Personal Credit Department

Department Responsibilities: Responsible for the drafting, planning and implementation of personal credit work plans.

Department staffing: people.

5.1 Director position

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Report to: General Manager

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

5.2 Business post

Responsibilities: Responsible for contacting customers and signing contracts.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position Bonus: Bonus calculated as % of linked income.

5.3 File post

Responsibilities: Responsible for the establishment of personal credit files.

Employment conditions: have international credit practice qualifications.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated according to each credit file yuan.

6, Unit Credit Department

Department Responsibilities: Responsible for the drafting, planning and implementation of the unit credit work plan.

Department staffing: people.

6.1 Director position

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Position salary: yuan.

Report to: General Manager

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

6.2 Business posts

Responsibilities: Responsible for contacting customers to establish unit credit files, integrity ratings or integrity certification, and signing contracts.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position Bonus: Bonus calculated as % of linked income.

6.3 Expert post

Responsibilities: Responsible for the consulting work of unit credit files, integrity ratings, and integrity certification.

Requirements: International Credit Manager [ICM].

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated at yuan for each business.

7, Website Name Credit Protection Department

Department Responsibilities: Responsible for the drafting, planning and implementation of the website name work.

Department staffing: people.

7.1 Director position

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Report to: General Manager

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

7.2 Business posts

Responsibilities: Responsible for contacting customers and signing contracts.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position Bonus: Bonus calculated as % of linked income.

7.3 Website name registration post

Responsibilities: Responsible for the implementation of the website name contract.

Employment conditions: have international credit practice qualifications.

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated at yuan for each business.

8, Advertising Credit

Department Responsibilities: Responsible for the drafting, planning and implementation of advertising credit work plans.

Department staffing: people.

8.1 Director post

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Report to: General Manager

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

8.2 Business post

Responsibilities: Responsible for contacting customers and signing contracts.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position Bonus: Bonus calculated as % of linked income.

8.3 Expert post

Responsibilities: Implementation of advertising credit contracts.

Requirements: International Credit Manager [ICM].

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated at yuan for each business.

9, Contract Credit Department

Department Responsibilities: Responsible for the drafting, planning and implementation of contract credit work plans.

Department staffing: people.

9.1 Director post

Responsibilities: Responsible for departmental work planning, leadership, control, unit implementation, and business guidance.

Employment conditions: have international credit practice qualifications.

Report to: General Manager

Position salary: yuan.

Position bonus: The bonus is calculated according to % of the monthly average bonus of the department's business posts.

9.2 Business post

Responsibilities: Responsible for contacting customers and signing contracts.

Employment conditions: the personal integrity level is above B level or A level.

Reporting Object: Department Director

Position salary: yuan.

Position Bonus: Bonus calculated as % of linked income.

9.3 Expert post

Responsibilities: Implementation of advertising credit contracts.

Requirements: International Credit Manager [ICM].

Reporting Object: Department Director

Position salary: yuan.

Position bonus: The bonus is calculated at yuan for each business.

10, Expert Committee

Department Responsibilities: Responsible for the discussion and research of the company's major affairs or major businesses.

Members: Directors of various internal departments, International Credit Management Professionals [ICM], International Certified Credit Professionals [ICCA] of various departments, other experts and scholars.

Belonging to an academic support or deliberative body: no base salary and bonus.

11, Advisory Committee

Department Responsibilities: Responsible for the discussion and research of the company's major affairs.

Department staffing: people.

As a policy support organization, consultants who directly recommend customers will be rewarded according to 30%.

Members: Appointed among retired party and government leading cadres or current leading cadres.

12, chairman (legal representative)

Responsibilities: According to the charter.

Employment conditions: have international credit practice qualifications.

Position salary: yuan.

Position bonus: bonus calculated according to % of the company's annual profit or % of the monthly average bonus of the business department.

13, general manager

Responsibilities: According to the charter.

Employment conditions: have international credit practice qualifications.

Position salary: yuan.

Position bonus: bonus calculated according to % of the company's annual profit or % of the monthly average bonus of the business department.

14, Outstanding Contribution Award

Employees, committee members, directors and all personnel who make a certain outstanding contribution will be given an outstanding contribution award. The outstanding contribution award is at least 10,000 yuan, or the employee and the company will determine the amount of the award according to the income received before or after the event.

15, credit rewards and punishments, resignation, dismissal

15.1 Personnel who fail to perform their job duties without justifiable reasons are considered dishonest, and the company decides whether to pursue their credit responsibilities according to the actual situation.

15.2 The management staff of each business department should automatically apply for resignation if the department has no income within three months.

15.3 If there is no performance within three months for all business personnel, they should automatically apply for resignation.

15.4 If the general manager fails to implement the company's plan, he should automatically apply for resignation.

15.5 For each credit practice position, if there is a major dereliction of duty or incompetence in the work, he should automatically apply for resignation.

15.6 For those who apply for resignation, if their superiors think that they are suitable for other positions, they can adjust their positions on the basis of mutual agreement.

15.7 For unsuitable personnel or personnel who should apply for resignation but do not apply, the company may dismiss them according to law.

15.7 If the job is competent or excellent, the company will record the annual assessment results in the employee's personal credit file in the form of Yang Xin information.

16, system update and improvement

16.1 This system is regularly evaluated every 12 months, and updated and improved according to the evaluation situation.

16.2 Anyone can propose amendments to this system, and if the chairman thinks it needs to be amended, it will be amended.

17, Bylaws

17.1 This system shall come into effect on the date of promulgation.

17.2 After each employee has clarified their job responsibilities, they should sign a letter of guarantee to their superiors.

17.3 Organization chart (attachment)

Attachment: Company Organization Chart

Sample company organization chart

According to "ICE8000 International Credit Evaluation Terminology", top management (quoted from ISO9000 quality management system) refers to: A person or group of people who direct and control an organization at the highest level. Such as: the board of directors, the council, the general manager, and the top management are often stipulated by the unit's articles of association.

The above content is excerpted from "Building an Integrity Unit - ICE8000 Integrity Management" (written by Fang Bangjian, free to use, but please indicate the source)