Public Complaint-World Credit Organization

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ICE8000 credit knowledge column
  • 1. "Introduction to ICE8000 Credit Knowledge"
  • 2. "Building an Integrity Unit——ICE8000 Integrity Management"
  • 3. "ICE8000 Credit Investigation, Analysis, Rating"

    • 6.3 Public complaints

    Open Complaint is a relatively simple credit punishment and dispute handling procedure designed by the World Credit Organization [WCO]. /7.htm).

    6.3.1 Characteristics of public complaint information

    1. Disseminate credit information quickly and in a standardized manner. After the public complaint information takes effect, it will be publicly disseminated.

    2. There are format requirements, which belong to formal credit evaluation information, and need to be reviewed by ICE8000 credit agency. However, the public complainant does not need to submit evidentiary materials, but only needs to submit a formally qualified "Public Complaint Letter"; when being opposed by the public complainant, it only needs to submit a formally qualified "Public Complaint Information Objection Statement", and there is no need to submit evidence materials.

    Third, the punishment for public complaints is relatively high, which is suitable for increasing credit punishment after internal complaints are invalid. It is generally not recommended to use this program directly.

    4. Regardless of whether the information is effective or not, the public complainant has the right to withdraw the complaint and directly delete the public complaint information. However, the publicized complainant has no right to delete the information directly.

    Five, the liability for breach of contract is severe. If both parties to the complaint violate the honesty standard during the complaint procedure, they shall bear the responsibility according to the ICE8000 standard.

    6. If the obligor of the public complaint (referring to the party who has the obligation to make a public complaint in the CS clause) believes that the other party has breached the contract, it should first make a public complaint in accordance with the "ICE8000 International Credit Standard System Public Complaint Standard". Before the end of the reconciliation period for objection resistance, no litigation, arbitration, administrative reporting and other procedures are allowed, and no complaints to newspapers, Internet and other media or any other forms of complaints or exposures are allowed. To avoid intensifying conflicts and prevent subjective cognitive errors and emotional impulses from causing undue losses to oneself and/or related parties.

    7. The main difference between public complaints and internal complaints is: after the information becomes effective, public complaint information is made public, while internal complaint information is confidential information, only the title is public, and the content can be viewed by specific objects. Therefore, public complaints have a greater role in credit punishment and are often used after internal complaints are invalid.

    6.3.2 Diagram of Public Complaint Process

    Public Complaint Flowchart

    The above content is excerpted from "Introduction to ICE8000 Credit Knowledge" (written by Fang Bangjian, free to use, but please indicate the source)